Ask a Doctor Terms and Condition

By accepting these Terms and Conditions, I warrant that I have completed 18 years of age as on date of this agreement and that I have fully read and understood the Terms and Conditions as set forth in this agreement, without any impairment in judgment resulting from (but not limited to) mental illness, mental handicap, intoxication, medication, or any other health or other problem that could impair judgment.

I acknowledge that Nupal Remedies Pvt. Ltd., Nupal Road, Kadavanthra, P.B. No.2051, Cochin- 682020, India is the owner/ proprietor of the domain name and website, “https://www.nupalremedies.com”(from now on referred to as, “the website” or “Nupal” or “the site”). I also absolve professionals engaged by Nupal Remedies Pvt. Ltd.,who offer services through the website from any responsibility or liability whatsoever, for any medical, legal or financial events or outcomes related to services attained by me through the use of medical second opinion (also referred at Nupal as ”online doctor consultation” or ”online doctor consult” or “medical consultations” or “medical consults” or “health queries” or “queries” or “video consultations” or “video consults” or “phone consults” or “phone queries” or “phone consultations” or “video queries” or “direct query to a doctor” or “follow-up query” or “free query” or “paid query” or “common query” or “consultation” or “appointment”). I also understand and use the website accepting that it is being provided on an as-is basis.
The website is not intended to be used to:

1. Treat a medical emergency or medical condition,

2. Advise or resolve legal, medical or financial issues outside the scope of what has been agreed or provided.

For any medical emergency, I shall immediately contact the emergency number in my country.
Information or advice provided on the Site by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted to or from this Site constitutes the establishment of a doctor-patient relationship between me and any professional or person providing information or advice through the site. The site is not intended to diagnose a medical condition.
I understand and agree that Nupal does not regularly review the posts on the Site (excluding, however, Nupal’s right to access accounts to ensure that the system is working and/or in the case of any technical dysfunction) and the views expressed therein those of the posters or any content or any answer do not necessarily reflect those of Nupal, its owners, managers, directors, doctors, moderators, employees, agents, partners, advertisers or affiliates. Nupal assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the Site or in the posts. All advice and/or information obtained directly or indirectly from the Site are provided at my own risk.
For all consultations including medical consultations in particular, before acting on any of the advice offered in/through the site, I should confirm that such action is applicable and suitable to me, by referring to my own medical practitioner or by obtaining a second and third opinion of other medical practitioners. The limitations associated with consultations or other services exclusive of physical examination, in-person legal advice or onsite and extensive investigations are hereby accepted and agreed to by me. I further absolve from all liability, Nupal and its owners, managers, directors, doctors, moderators, employees, agents, partners, advertisers and/ or affiliates from any legal responsibility for any incorrect or misleading information provided by any person professional or contained within the Site.

Nupal may, without giving notice, delete any account or information contained on the Site for any reason whatsoever.
The information on this Website (including but not limited to video consult, live chat, emails, phone support) is provided for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from my physician or other qualified healthcare providers. Nothing on this Website should be used for treating or diagnosing a medical or health condition or for replacing any relationship with my physician or other qualified healthcare providers. The health information furnished on this Website and the interactive responses (if any) furnished by or through, this Website is not intended to or implied to be professional medical advice. I shall consult other sources and confirm the information contained on this Website. This shall include consulting my own physician regarding the applicability of any opinions or recommendations with respect to my symptoms or medical condition. For medical concerns, including decisions about medications and other treatments, I shall always consult my physician or other, qualified healthcare professional. In serious cases, I shall seek immediate assistance from emergency personnel. If I suspect that I have a medical problem or condition, I shall contact a physician or other qualified healthcare provider(s) immediately. I SHALL NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING I HAVE READ ON THIS WEBSITE (including but not limited to video consult, live chat, emails, phone consult). No medications, diet supplements or treatments as may be described on this Website shall be taken or begun without first consulting my physician or other healthcare providers.

I understand/ agree that Nupal makes no claim that the contents of the Site, such as text, graphics, images and information obtained from service providers and any other material contained on the Site (the “Content”) is appropriate or may be downloaded in a particular jurisdiction. Access to the Site and Content may not be legal by certain persons or in certain states or countries. If I access the Site from outside India, I do so at my own risk and are responsible for compliance with the laws of my jurisdiction. Provisions relating to the liability of Nupal and its licensors, user submissions, Indemnity, Jurisdiction, and Complete Agreement, survive the expiration or termination of these Terms and Use for any reason whatsoever.

The Content is for informational purposes only. The Content is not intended to be a substitute for face-to-face professional advice, diagnosis, or treatment. I shall always seek the advice of an attorney, physician financial professional or such other professional within my jurisdiction with any questions regarding a legal, medical or financial condition. I will never disregard professional legal, medical or financial advice or delay in seeking it because of information provided by a professional through the Site. If I think I may have a medical emergency, I shall call my doctor or emergency services immediately. Nupal does not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by any professional through the Site, Nupal employees, others appearing on the Site at the invitation of Nupal, or other visitors to the Site is solely at my own risk.

I agree that I will not use the Site to post any advertisement or other commercial messages. I further agree that I will not post or attempt to post any content whatsoever on the website of Nupal, which to my knowledge is knowingly false, defamatory, inaccurate, abusive, harassing, obscene, sexually oriented or threatening message or material irrespective of whether the same is defamatory or illegally invasive of another person’s privacy. If any complaint is received against me to this effect, then upon receiving such complaint Nupal can choose to delete any inappropriate posts as quickly as possible; however, the submissions are generally posted in real-time and are not reviewed by Nupal before they are published to the Site. I also agree that my health queries/consultations can be released for public view.
I agree and affirm that I shall not ask or request for the contact information of any Medical Practitioners on Nupal by using up your services and cannot hold Nupal responsible for any sorts of communication that takes between me and the medical practitioners or professionals or the doctors on the site.

I agree and affirm that the Content (excluding all correspondence between me and any person or professional through the messaging system, including any and all attachments) (“Copyright Content”) is protected by copyright under Central and State laws of the Republic of India, and foreign laws as applicable. Title to the Copyright Content remains with Nupal or its licensors. Any use of the Copyright Content not expressly permitted by these Terms and Conditions is a breach of the Terms and Conditions and may violate copyright, trademark, and other laws. Inquiries or applications for permission to copy any Copyright Content otherwise than is permitted by these Terms and Conditions should be directed to [email protected]. Content and features on the Site, including these Terms and Conditions, are subject to change or termination without notice in the editorial discretion of Nupal. All rights not expressly granted herein are reserved to Nupal and its licensors. If I violate any of these Terms and Conditions, then my right for Copyright Content is automatically terminated and I must immediately destroy any copy that I have of any portion of the Copyright Content, lest I shall be liable for infringement of copyright.

I agree that I shall use the Site on my own free will and shall not be guided in any manner including by way of any promotional emails, phone calls and advertisements from Nupal and its affiliates and partners. The use of the Site and the Content is therefore entirely at my own risk. When using the Site, information will be transmitted over a medium which, in many cases, is beyond the control and jurisdiction of Nupa and its suppliers. Accordingly, Nupal assumes no responsibility or liability whatsoever for or relating to the delay or failure of delivery of data, interruption or corruption of any data or other information transmitted in connection with the use of the Site. The Site and the Content are provided on an “as is” basis. Nupal, its licensors, and its suppliers, to the fullest extent permitted by law, disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for particular purpose. Specifically, Nupal, its licensors, and its suppliers make no representations, warranties or guarantees about the following:
1. The accuracy, reliability, completeness, correctness, authenticity or timeliness of the Content, software, text, graphics, links, or communications provided to me through the use of the Site.

2. The compliance by Nupal, with government laws, rules, regulations and notifications in force in any country, or the laws of any jurisdiction with regard to the ability to use the Site or requiring disclosure of information contained on the Site.

I agree that, to the fullest extent permitted by law, neither icliniq , its licensors, its suppliers, nor any third parties mentioned on the Site shall, in any event whatsoever, be liable for any damages or legal disputes (including, without limitation, incidental and consequential damages, arbitration, personal injury/wrongful death, litigation, lost profits, or damages resulting from lost data or business interruption, including any computer virus, claim for disability benefits, claim for worker’s compensation and/or malpractice claims without the prior written consent of Nupal) resulting from the use or inability to use, by the user, of the Site or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not Nupal is advised of the possibility of such damages.

To the extent permitted by law, all legal claims if any, arising in connection with my use of the Site and any of its Content, shall be brought within thirty (30) days from the date of occurrence of the event giving rise to such action.
Nupal does not endorse any professional and does not intend to be a source of advertising, solicitation or legal advice on the behalf of any professional. To the fullest extent permitted by law, Nupal is not responsible for the content of linked third-party sites, sites framed within the Site, or third-party advertisements, and does not make any representations regarding their legality, content or accuracy. I at my own risk is subject to the terms and conditions of use for such sites of the respective sites Nupal does not endorse any product advertised on the Site.

All information available on this Website is not exhaustive and is provided “AS IS” and without any warranties of any kind, either express or implied. All implied warranties of merchantability and fitness for a particular purpose or use are hereby excluded. Disclaimer of Liability of the Medical Center, if any, for damages (including without limitation liability arising out of tort, strict liability, negligence, contract or patent or copyright infringement) shall not exceed the lesser of (i) the fees paid, if any, to Nupal for the particular information or service provided on this Website or (ii) Rs.100 (Indian National Rupees) or the equivalent currency. Nupal shall not be liable under any theory of indemnity. In no event shall Nuapl be liable for any damages other than the amount referred to above. All other damages, direct or indirect, special, incidental, consequential or punitive are hereby waived by the user to the fullest extent permitted by law, even if nupalremedies.com has been advised of the possibility of such damages. Nupal expressly disclaims and DOES NOT WARRANT that the functioning of this Website will be uninterrupted or error-free or that they are correct; that any errors will be corrected; that any information on this Website is complete, accurate (although the Medical Center strives for accuracy), or timely (or will be updated); and that this Website, or the server that makes it available, is or will be free of viruses or other harmful components. I am solely responsible for any damage to my computer system or mobile phone or tablet or loss of data that results from downloading any material from this Website.

I EXPRESSLY ACKNOWLEDGE AND AGREE THAT NUPAL, ITS LICENSORS, SUPPLIERS AND BUSINESS PARTNERS ARE NOT RESPONSIBLE IN ANY WAY AND IN ANY MANNER WHATSOEVER FOR THE RESULTS OF MY DECISIONS RESULTING FROM THE USE OF THIS WEBSITE OR THE INFORMATION CONTAINED HEREIN, INCLUDING BUT NOT LIMITED TO, ME CHOOSING TO SEEK OR NOT TO SEEK PROFESSIONAL MEDICAL CARE, OR CHOOSING OR NOT CHOOSING SPECIFIC TREATMENT BASED ON THE INFORMATION ON OR ACCESSED THROUGH THIS WEBSITE (Including but not limited to video consult, Live Chat, Email, Phone).

I agree that I am solely responsible for anything posted on the Site. I further agree to defend, indemnify, compensate and hold Nupal, its officers, directors, employees, doctors, moderators, agents, licensors, and suppliers, harmless from and against all claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from my violation of these Terms and Conditions or any claims based upon my posts/submissions on the Site. I consent to abide by the spam policies and undertake not to forward unsolicited emails using the “Refer a Friend” feature from Nupal server to any of my contacts without their prior consent. Failure to do so may result in cancellation of their account with Nupal.

I also agree and state that I understand that the professionals that participate in the site may or may not be affiliated with, employed by or agents of Nupal and that Nupal makes no representations as to the qualifications of any of the physicians who participate in the network. Any listing, name, content, the material of any professional or firm found on this site does not constitute any endorsement or recommendations. When deciding to take advice and/or hire any professional or firm, I shall conduct a prior independent research as to the accuracy of the credentials expressed in the Content.

I understand that the content permissible to be typed in any query (direct query to a doctor, follow-up query or posting it as a paid query on common query system) should be less than 500 words and/or files attached in the query should be less than or equal to 5.
The calendar as seen on the Nupal is based on Indian Standard Time (I.S.T.). If I am outside of the IST time zone, it is my responsibility, at the time of scheduling and at the time of attendance of their consultation, to accommodate for this difference.